FAQ

Order Related Quetsions

Q1: How to order?

  • Step 1: Login in or Register an account on our website
  • Step:2: Search items through the search bar or Choose products in the classification
  • Step 3: Add Items To Cart
  • Step 4: Proceed To Checkout
  • Step 5: Place Order

Q2:Can I change my order information?

Before making the order, you can modify the product information,Before issuing the order, you can modify the logistics information or contact us to change the information.

Q3:Can I place rush orders if I want it can be arrived at my desired time?

If your required time is reasonable, we can in your completed within the time, but you need to pay urgent fee.

Q4:How do I check my order status?

You can get the tracking number via email once we ship. You can view the current status of orders.

Q5:How do I check an order that I placed?

You are able to check on your order in several different ways. First, you can always log into your imwigs account to check the status of your order. Meanwhile, we also send you an email about the order information.Or you can contact us by email at Email: service@imwigs.com or simply call our customer service department at +1 323 900 0507  .

Q6:Can I cancel or change my order?

If you would like to cancel or change an order, contact us by email(service@imwigs.com) immediately (in 24 hours). We will do everything to accommodate your request. However, shipped items cannot be canceled or changed. Refused packages will be refunded for the merchandise ordered minus shipping and handling cost.

Q7: Can I order by phone?

Yes, orders can be placed over the phone. You can call us during regular business hours, at +1 323 900 0507  

If you are calling during non-business hours, please leave your contact information when prompted. We will contact you on our next business day. Phone orders and exchange requests may be recorded for training or order verification purposes.

Q1: What payment options do you offer?

Q2:Do I have to pay sales tax?

You don't have to pay any other fees. 

Q3:Is my credit card and personal information secure using your site?

We take your privacy and personal information seriously and use every precaution necessary to ensure your shopping experience is safe! From the beginning to the end of your transaction your credit card account number is never stored in our systems. For more details and information on our privacy policy.

Q4:Can I pay in installments?

We support Klarna, After pay at present.

Q1: Is the picture on your website exactly the same as what I'll receive?

Theoretically speaking is it! We always take some real shots of the wigs to ensure customers can get the most realistic conditions without being cheated.

Q2:How to find my size or length?

Most of our cap size is average(22.5''), which can adjust and fit most of women. We also offer customized, pls conatct our customer service.For Length, we will state on description. 

Q3:Which style is best for me?

Wigs and hairpieces should compliment the shape of your face. If you not sure about which wig style will be most flattering on you, use the following suggestions as a guide to find a wig that works with your face shape. More detail, read Face Shape Guide.

Q4:What is the density of the wigs?

We have 3 densities. 130%(Light),150%(Medium),180%(Heavy &Full). In every product page we will show density on description. 

Q5:Are all the wigs on your website actually in stock?

Not all, but most. 

Q6:Can I choose custom made?

 Yes, of course we offer customized made. You can contact us by email or phone.

Q7:How to measure head circumference?

Pick a tape, measure the circumference of your head from the front hairline, behind your ear, to the nape of your neck, to your other ear and then back to the front hairline. Write down your measurement then consult the table and find your size.

Q8:How can I purchase right wig if I am new to wigs?

We have new buyer guild, you can open the link to follow the steps to buy what you want. How To Buy A Wig?

Q1:Can I dye, style or cut the hair?

The human hair can be dyed, colored, styled or cut. The synthetic hair can be styled or cut. But, we advise you choose the right wigs you want.  Dying, coloring or too much will ruin the hair and shorten the life span of the wig. If you still
want to do so, go to the salon, and hair dresser can get the results you want.

Q2:Can I use the curling iron on wigs?

Human hair wigs can use the curling iron. Heat friendly (or heat resistant) synthetic wigs can be styled with heated styling tools. At imwigs, we have heat friendly wigs collection, you can check more.

Q3:Is the hair Shedding?

All hair gets shedding it’s just the difference of more or less, even our own hair sheds, right? You can use the wig comb and care well to keep great.

Q4:The difference of basic cap, lace cap and monofilment cap construction.

At imwigs.com, three cap constructions are offered.You can read more to know more differences. Basic cap lace cap and monofilment cap construction.

Q5:Color Difference

It is normal because of different monitors. We will try our best to show the realistic conditions of the products in different lights.You can look at our real shots. 

Q6:Can I wear the wig in kitchen?

Yes,you can.However, never open the oven while wearing a synthetic wig! The sudden burst of heat will ruin your wigs,especially when the hot steam from a boiling pot of water can also cause irreparable damage. So swap your wig for a stylish scarf or a comfy cap.

Q7:About combing

a.Use a smooth-edged wide-toothed comb

b.Avoid brushing the hair when it’s wet always

c.When detangling your hair ,start with the bottom of the extension and work your way up to reduce pulling at the hair.

Q8:I love the look of your curly. Are they easy to style?

Simply give your beauty wig a shake then finger style or use a pick comb to gently lift and separate tight curls and ringlets. Never brush as it could damage the hair fibers. Add a touch of styling gel to the ends for even more definition and shine.

Q9: What is the difference between human hair and synthetic hair?

You can click the link to read more Human Hair Wigs Vs. Synthetic Wigs

Q10:What kind of wigs suitable for cancer patients?

The human hair and soft cap designs and hairpieces are great choices for cancer patients. We set up a collection for hair loss or cancer patients. Visit hair loss collection now!

Q11:How long is my wig lifespan?

About 6 months. It can keep longer if cared well.

Click the following link for information on our  Return & Refunds Policy

Q1:Are you in USA?

Yes,we have USA office. And we have two warehouses, USA and China. But we mainly do marking through network, so there is no store.

Q2:Why are most of your wigs more reasonable than other sites?

First, our founder bulids factories in China and ,where we design, manufacture and sell since 2015. Picking carefully high-quality material from Japan, Korea etc. whatever they are, synthetic, caps or human hair.  We also is a supplier for most other sites. Our founder said hope every women can get beauty and confidence at reasonable price.

Q3:Can I find you on social media?

Yes! We would love for you to 'Like Us' or 'Follow Us' on Instagram, Facebook, YouTube, Tiktok and Pinterest. We offer popaular and useful videos and special promotions and updates through these social media outlets.

Q1:How to care a synthetic wig?

You can click this link to know more How To Care A Synthetic Wig

Q2:How to wear a wig?

(1).Hold your wig at the nape (where the label is) with both hands.

(2).With your head tilted forward slightly, position the wig above your eyebrows and slip the wig on to your head, starting from front to back in a forwards-backwards motion.

(3).Now, push the front of the wig toward the back, until it’s placed slightly under your natural hairline.

(4).Using the ear tabs found on both sides of the wig, centre the wig by placing the tabs in front of the ears, but be sure not to cover them!

(5).Adjust the wig according to the kind of part you want to achieve – some wigs have pre-made partings that you can’t change, so you will have to play around with it until you get to your desired style.

(6).Secure your wig using wig tape, a wig gripper, a headband, wig clips, or bobby pins to prevent your wig from slipping.

(7).Once you feel comfortable with your wig’s position, you can tidy the look by tucking in stray hairs and voila! If the wig feels tight or too loose, use the adjustable tabs at the back of the wig to fit the wig to your head.

Q3:How to wash a wig?

(1).Wash and condition the hair regularly.(once a week or once two weeks)
(2)Detangle hair gently before washing. Do not rub or twist the hair.
(3)Add mild shampoo to cool water and swish hair till clean. Rinse thoroughly.
(4)Blot out excess water with towel and allow the hair to dry naturally. Do not expose to sun.
(5)Comb curly hair gently with your fingers. Do not brush.
(6)Brush straighter hair in downward motion straight with the ends. Work your way up to the roots.
(7)Certain items should not be brushed.EG braids, DOME, etc. Consult your hair stylist if in doubt.
(8)Hair may tangles if general care directions are not followed properly.

Q4:How to store a wig?

If you want your wigs keep well without tangling or shedding, there are some tips to help you. First, you must wash the wig that is everyday wear these days, and avoid the hair spray or something else ruin it, meanwhile, it is necessary to have something, such as(wig stand, wig holder, wig bag, wig hanger). Finally, pick your wig into your closet or similar places. 

Q5:How to style a wig?

Your fingertips and a spray of cold water are essential styling tools. Use only brush and combs that are designed for wigs.To completely restyle your wig, we recommend taking your wig to a professional stylist or wig salon.

Q6:How to cut your Wig?

As well designed as our wigs and hair pieces are, but it can be cut and shaped by a professional hair stylist to customize the look with your face shape.  Often, a little trim on the bangs and a little thinning here or there can make all the difference.

Q1:Do you offer discounts?

Yes, we often offer promotional discounts, usually in the form of coupon codes. Promotional discounts will  be displayed on our website, emailed to service@imwigs.com,messages etc. If you want to know more discounts and sale, you can contact us by chat with us,email or phone.

Q2:Where do I enter the "Promotion Code" when I am checking out on the website?

When you enter into the cart or checkout page at the bottom of it, under the order summary,the bottom portion (yellow rectangle) is where you should enter the promo code and then click "apply."

Q3:Can I use multiple discount codes at once?

 No, you can only use one and use the largest code.

Q4:Why do I not see the discount or promotion deducted from my order when I am ready to check out?

When you enter the discount code, the system will automatically calculate and display the discounted price and the amount of savings. If not, pls contact us freely by email or phone.

Q5:What should I do if I forget to use the discount code?

Sorry, the discount code must be used before checkout. After checkout, we will receive the order information and start stocking up.

Q1:How long does it take to ship an order?

We will deal with all of our orders one by one. Most of wigs are in stock, we will ship your order in 24 hours. 

But, it is inevitable that some products are out of stock.According to different products, there are different processing times.You can see more details as followings:

  • Standard (basic cap)Order: It will take 7-10 days.
  • Lace Front Wigs Order: It will take 10-15 days.
  • Monofilament Wigs Order: It will take 18-25 days.
  • Full Lace Wigs Order: It will take 20-30 working days. 
  • Q2:Do you provide free shipping worldwide?

    Yes, at I’m wigs,we offer free shipping on order over $50. In U.S.A , Canada and most of Europe countries. Besides, pay for $19.99 shipping fee to any countries all over the world.

    Q3:What should I do if I want to receive my order quickly?

    You can choose Fedex,DHL logistics company and write down a note , we will fast the process.

    Q4:How long is the delivery time?

    We offer 2 options to delivery your parcel.

    Express name

    Condition

              Fee

    Free Shipping

    (10—15 Working Days)

     

    Over50$

     

    Free

    FedEx Standard Shipping(5—7 Working Days)

     

    Over50$

     

    15.99$

    DHL Standard Shipping

    (35 Working Days

     

    Over50$

     

    19.99$

     

    Q4: What holidays are observed and will this affect shipping of my package?

    The logistics companies does not work on holidays and weekends, and only delivers parcels on working days.

    We devote ourselvies to offering great products and best customer service. Hope you get more beauty an confidence from imwigs.com. More questions, contact us freely, we will give you a reply in 24 hours.

    Contact Us:

    Email: service@imwigs.com

    Tel: +1 323 900 0507